Review of Chetan Bhagat;s one night@ call centre:

Finished the book yesterday night. Had heard a lot of noise on the way the call-centre life has been depicted, so I thought why not know it first-hand.

The author narrates the story throught 6 characters (3 girls and 3 guys) who work for a call centre in Gurgaon. The call centre is in the midst of close down.
The author main aim was to try to bring to the front the dual life a call-centre employee lives. Shyam became Sam. During the only time Shyam is awake he is either answering calls from foreign customers speaking their language and accent or trying to please his evil boss. The other half when he is Shyam, he is sleeping. So Shyam becomes SAM for everybody.
But somewhere in bringing their problems to the front, the author forgets that working in a call-centre is one’s own decision, So maybe out of compulsions, or some other need, if someone is working in a call-centre then he or she is aware of the problems and is ready to face it. It’s the approach that one has for life. In the book, none among the 6 characters lead a peaceful life, one or the other has some problem. . There are many people who are working in call-centre, who has no problems either in the marital life or anywhwere, and who, r happy. The author has left this group of people, and has seen the call-centre life through a section of people who have not thought seriously about life. Its only when they get a call from GOD ( i.e when they listen to their conscience), they realize wht is the way they need to go. But this happens in every sector, every field of life. It’s not limited to only call-centre employees.

There are some parts wherein u can connect the characters with urself, like the part wherein God explains the 6 characters about the inner call, and wherin the character Vroom speaks about patriotism, and the youth of today is brilliant. Written in simple English, it enables the layman to think on the lines.

Over and above, as per me, it’s a good book, to read but as per popular notions, doesn’t really depict the call-centre life.